By booking services or visiting Reign & Shine Play Lab, you agree to the following terms and conditions:
1. Bookings & Payment:
All bookings and purchases are made through our Leap360 system.
Payment is due at the time of booking unless otherwise stated.
2. Cancellations & Refunds:
Birthday Parties: Must be canceled at least 30 days in advance. Deposits are
non-refundable. Cancellations made with fewer than 30 days’ notice may qualify
for partial refunds or a credit toward a future event.
Sleepover-Style Events & General Events: Cancellations must be made at least 7 days in advance to receive a credit or partial refund.
Business-Initiated Cancellations: If we must
cancel for any reason, a full refund or rescheduling credit will be offered.
3. Supervision & Conduct:
Adults must supervise their children unless Playtime Support is booked.
Grip socks are required for all guests. These may be purchased onsite.
Reign & Shine reserves the right to refuse service, particularly in cases where illness, unsafe conduct, or policy violations are observed.
4. Use of Facilities:
Guests must use equipment respectfully and follow all posted signage.
We are not responsible for lost or damaged personal items.
5. Marketing & Communication:
By providing your contact information, you agree to receive communications related to your visit or membership. You may unsubscribe at any time.
6. Liability Waiver:
Participation in play activities involves inherent risks. All guests must sign a separate waiver form prior to entry.
7. Right to Modify:
These terms are subject to change. Continued use of our services implies agreement with the most recent version of these terms.
